Oakland House Seaside Resort 2019 Policies
Welcoming guests to the Maine coast for 130 years
Reservation Deposits: At the time of reservation, we require a deposit of 50% of the total reservation including tax and $200 refundable security deposit. The remaining balance is due one month before arrival. We would prefer a check; however we also accept MasterCard, Visa, Discover and American Express. We require a credit card number to be kept on file for all reservations.
Security Deposits: We charge a $200 refundable security deposit, which will be returned within two weeks of departure unless there is damage, the cottage is left in poor condition, or there was an unauthorized late checkout or smoking fee.
Cancellation or Date Changes: Deposits are fully refundable only if the reservation is changed or cancelled more than forty-five days prior to arrival. Deposits for reservations cancelled or changed less than forty-five days prior to arrival date may be refundable with a $50 cancellation fee only if we are able to rebook the cottage.
Check-in Time: Check-in time is 3 p.m. If we are out of the office at the time of your arrival, we will post your "Welcome and Check-in" instructions on the bulletin board by the old hotel office door. Requests for early check-ins must be approved in advance.
Check-out Time: Check-out time is any time prior to 11 a.m. Requests for late checkout must be approved in advance. Restrictions apply. Unauthorized late check-outs will be subject to a $100 late fee which will be deducted from security deposit.
Substitution of Accommodations: Occasionally through unforeseen circumstances an accommodation may have to be changed. If at all possible, guests are consulted prior to arrival. When a more expensive accommodation is substituted, guests are not charged for the difference. If it is necessary to substitute a less expensive accommodation, the lower price will be charged.
Pull-out sofas, Pack and Plays, and Highchairs: All of our cottages have a pull-out sofa in the living room. We also have pack and plays and high chairs at no charge. Due to the risk of bedbugs, no sleeping bags or personal inflatable mattresses are allowed in our cottages.
Smoking Policy: We do not permit smoking of any kind inside any of our buildings or in public areas. Ashtrays are provided in the kitchen cupboard for smoker's use on your cottage patio. Guests staying in the Acorn are asked to smoke on the side of the building, please do not smoke on the patio. Please be mindful of other guests staying in the Acorn. For fire safety reasons, all smoking materials MUST be extinguished in designated receptacles and not on the grounds or trails. Any evidence of smoking found in guest cottages will result in a $200 cleaning fee.
Pet Policy: Dogs are allowed Birches and Grindstone cottages only. They must be on leash at all times. We charge $25/day per dog with a two dog max. Dogs do not have access to Oakland House beaches. Please see our Pet Policy.
Light Housekeeping in Cottages: As a member of Maine’s Environmental Leaders we automatically switch out towels and linens every other day. Please inform staff if you prefer daily service. Housekeepers will replenish used towels, take out the trash and tidy your room. Cleaning kitchens and washing dishes are your responsibility.
Light Housekeeping in the Acorn Guest House: Housekeepers will service the common areas daily. A second set of clean bed linens and towels are included in each room and guests are responsible for their own housekeeping.
Firewood: All cottages are stocked with firewood and kindling upon arrival. Additional firewood deliveries are made by request.
Kitchen Facilities: Our cottages have full kitchens or kitchenettes, including a large assortment of utensils, dishes, pots and pans. Our kitchenettes have a refrigerator, sink, automatic coffee maker, toaster, electric or induction hot plate and microwave oven. (See specific cottage descriptions.)
WiFi in Cottages: The cottages have "country" WiFi that is sufficient for most information requests, Google queries and email on a laptop or smartphone. No streaming services will be available. Please refrain from using Wifi-calling on site as it will overload the network.
Phone Service: There is intermittent and spotty cell phone service on our property although some areas are better than others. We have an old-fashioned pay phone booth on the porch of the old hotel. Local calls are FREE. Credit cards are required for calls outside our immediate area.
Beaches: The beaches are "glass free,”, "alcohol free,” "smoke free,” and "pet free" zones. Fires are not allowed on the beaches (or grounds) at any time.
Quiet Hours: Between the hours of 10 p.m. and 7 a.m. we ask that you respect the peace and quiet of the days and evenings on this gentle coast of Maine.
Alcoholic Beverages: Alcohol is not allowed in public areas, the beach, woods, trails and grounds.
Barbecue Grills and Bonfires: We do not allow the use of charcoal grills for fire safety reasons. Portable propane grills may be used with proper safety precautions on decks or patios with permission in advance. Grills may be rented for $25/day. Bonfires are not allowed.
Grounds and Trails: This is a pastoral community with quiet pursuits the norm. We subscribe to the "leave no trace" philosophy. Take out only what you brought in.
Policies are subject to change at any point.