Cancellation or Date Changes: Deposits are fully refundable only if the reservation is changed or cancelled more than 45 days prior to arrival. Deposits for reservations cancelled or changed less than 45 days prior to arrival date may be refundable with a $50 cancellation fee only if the cottage is rebooked.
Substitution of Accommodations: Due to unforeseen circumstances, a guest’s accommodation may need to be changed. If at all possible, guests are consulted prior to arrival. When a more expensive accommodation is substituted, guests are not responsible for the difference in price. If it is necessary to substitute a less expensive accommodation, the lower price will be charged.
Reservation Deposits: A deposit of 50 percent of the total reservation, including tax, and $200 refundable security deposit are required at the time of reservation. The remaining balance is due one month before arrival. Checks are preferred, however, we also accept MasterCard, Visa, Discover and American Express. We require a credit card number to be kept on file for all reservations.
Security Deposits: The required $200 security deposit is returned within two weeks of departure unless the cottage is damaged, left in poor condition, guests smoked inside the premises or they checked out late without prior permission.
Sleeper sofas, Playpens and Highchairs: All cottages have a pull-out sofa in the living room. We also provide playpens and highchairs at no extra charge. Due to the risk of bedbugs, no sleeping bags or personal inflatable mattresses are allowed in our cottages. Individual cottage maximum occupancies apply.
Check-in Time: Check-in is 3 p.m. If we are out of the office at the time of a guest’s arrival, we will post "Welcome and Check-in" instructions on the bulletin board by the Oakland House Inn office door. Requests for early check-ins must be approved in advance, but we will do our best to accommodate guests.
Check-out Time: Checkout time is 11 a.m. Requests for late check-out must be approved in advance. Unauthorized late check-outs will be subject to a $100 fee, deducted from the security deposit.
Smoking Policy: We do not permit smoking of any kind inside any of our buildings or in public areas. Ashtrays are provided in the kitchen cupboard for smoker's use on your cottage patio. Guests staying in the Acorn are asked to smoke on the side of the building, please do not smoke on the patio. Please be mindful of other guests staying in the Acorn. For fire safety reasons, all smoking materials MUST be extinguished in designated receptacles and not on the grounds or trails. Any evidence of smoking